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Introduction:

Techexchange is an online ecommerce website which can be accessed at www.techexchange.co.za (the “Website”) and is owned and operated by Techexchange (PTY) Ltd (“TechExchange”,”we”,”us”).

The Terms and Conditions (“t&c’s”) goven the ordering, sale, delivery and return of Goods when using the Website. 

By Registering on the Website the user (“you”,”your”,”consumer” or “user”) acknowledge that you have read and agree to be bound by these Terms and Conditions.

Notice: If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask TechExchange to explain it to you before you accept the Terms and Conditions or continue using the Website.

Who is Techexchange

Techexchange (PTY) Ltd and is a company registered in terms of the laws of the Republic of South Africa. In terms of the Electronic Communications and Transaction Act 25 of 2002 (ECTA), the customer is provided with the following information:

Full name: Techexchange (PTY) Ltd

Registration number: 2017/287877/07

Telephone number: 0724392243

Website: https://www.techexchange.co.za

e-mail address: sales@techexchange.co.za

 

Loans from Financial Institutions

Customer who wish to apply for loans may do so through Mobicred (PTY) Ltd(“Financial Institution”) is a registered credit provider. NCRCP 6523.

TechExchange does not lend money to its customer and it does not decide or influence whether or not a Financial Institution will lend money to the customer. The Financial Institution shall in its sole and absolute discretion decide whether or not to lend the customer money and on which terms.  

Techexchange does not and will not provide financial advice to a customer. The customer shall have no claim against TechExchange under any circumstance, should any Financial Institution decide not to lend the customer money for whatever reason or should any loan agreement not be in the customer’s interest.

The terms of any loan agreement entered into between any financial institution and that customer are between the Financial Institution and the customer only and TechExchange shall not be construed to be either a party, an intermediary or a financial adviser in relation to the agreement. 

Should a Financial Institution agree in principle to lend money to the customer but for any reason whatsoever, then withdraw its approval, the customer shall not have any claim against TechExchange as a result of the withdrawal. 

Customer applying for loans shall ensure that there is no material change in their circumstances between the time of applying for the loan and the time of the loan amount being paid to the Customer.

The customer does not pay TechExchange for the service of forwarding the information provided by customer to the Financial Institutions.

Techexchange shall only submit that information received by customer to the Financial Institutions selected by TechExchange. All information received by TechExchange shall only be used to apply for the loan and shall not be used for any other purpose.

The customer is responsible for providing the correct information to TechExchange for onward submission to the financial institutions. By providing such information to Techexchange, the customer gives its permission for the collection, collation, processing or disclosure of the customer’s personal information for the purpose of the customer’s loan applications.

TechExchange shall not be responsible for the consequences following the submission of any incorrect information by the customer. The customer shall elect and provide full and accurate details of the bank account into which the loan amount is to be paid. 

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Purchasing Products:

Products available to the customer are displayed on TechExchange’s website. The customer may select any products displayed on Techexchange’s website. 

Once a product is selected by the customer, the customer shall offer to purchase the selected product by using TechExchange’s selected payment methods and gateways at the price displayed on TechExchange’s website.

Techexchange may in its sole and absolute discretion accept or reject the customer’s offer which acceptance or rejection shall be communicated to the customer via e-mail. The customer shall pay TechExchange the purchase price using the various options available for payment as provided on Techexchange’s website         

Payment Options and Pricing:

All transactions will be processed in South African Rands (ZAR).

TechExchange is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology through the TechExchange website and third party payment providers

Techexchange Pty Ltd reserves the right to change pricing at any time without prior notice.

If prices are incorrectly displayed on the website, Techexchange will not be bound by the incorrect prices. In such instances TechExchange can decline the customer’s offer and choose not to sell the Product for the incorrect price.

Payments can be made for products via the following options:

Credit Cards with PayFast

TechExchange accepts MasterCard and Visa credit cards through PayFast, a payments processing service for South Africans and South African websites. Enabling easy, secure and instant transfer of money from online buyers to sellers.

Processing credit cards with SA’s six major banks (Absa, FNB, Nedbank, Standard Bank, Investec, Capitec) with instant secured verification.

When a buyer clicks to pay and selects Payfast for credit card purchase, they are redirected to complete the transaction on PayFast’s secure servers. 

EFT (Electronic Fund Transfer) with iPay

Make payments safely and securely from your cheque, savings or credit account directly into the merchant’s bank account – credit cards aren't necessary. There are no hidden additional charges when making online payments through i-Pay.

i-Pay takes you directly to your Internet banking portal for payment and then back to the website. Shoppers do not need to enter into a lengthy registration process.

Techexchange (PTY) Ltd

Bank: FNB 

Business Cheque Account

Bank account number: 62719133704

Branch Code: 250655


Reference: Order number

Cash Deposits and Direct EFT 

If you pay via direct bank deposit, payment must be made within 5 days of placing your order. Techexchange will not accept your order if payment has not been received. You are required to pay FNB's rate of R60 plus R1.90/R100 – on R1 000 in branch and R9 plus R1.90/R100 - on R1000 at ATM's when depositing cash into Techexchange bank account.

Techexchange (PTY) Ltd

Bank: FNB 

Business Cheque Account

Bank account number: 62719133704

Branch Code: 250655


Reference: Order number

The customer is responsible for e-maiingl a deposit slip to us via sales@techexchange.co.za to ensure your payment is confirmed and order shipped as quickly as possible. Orders will only be dispatched once funds have reflected in Techexchange (PTY) Ltd bank account.

Mobicred 

Mobicred is a simple and convenient online credit payment facility that allows buyers to shop on TechExchange and repay the amount over 12 months. You will receive your purchase once payment has been confirmed with Mobicred. Mobicred payments are processed through PayFast and the PayFast payment option should be selected when checking out. Registration must be done prior to purchasing with mobicred, this can take up to 2 days. Mobicred allows buyers to purchase goods on credit and repay the purchase over a period of up to 12 months. Interest is charged at 21% per annum (The annual interest rate may change). Fees that are charged upon opening the account include a monthly service fee of R28.50 and a once off initiation fee of R 114.00 (incl VAT). Applications for this facility are done directly with mobicred and is subject to their terms and conditions.

Dependent on your credit application with mobicred, you can have up to R20,000 to spend on TechExchange. You can partially pay for products using Mobicred and pay the balance any other time or on any other website that offers mobicred as a payment option.

For more information about how to order, special order requirements and other payment options, please contact our Support Team on 0724392243 or email sales@techexchange.co.za during office hours.

 

Mobicred (Pty) Ltd. is a registered credit provider. NCRCP 6523

Techexchange cannot be responsible for any delays or misallocation of payments received as a result of the customer failing to include such information. Techexchange shall not disclose the Customer’s payment information to any third party without the Customer’s consent.

Product information

Demo smartphones are brand new devices purchased through retail stores and then returned by customer within 7 days of purchase. According to the consumer protection Act, 2008, consumers may return unwanted, faulty, incorrect or falsely advertised products within 7 days of purchase as long as they are in the same condition with the original packaging and accessories. In this case the smartphones and cellular devices are inspected and tested thoroughly and only the best condition and perfectly working products are resold. The only difference from a brand new product is the box has been opened and the manufacturer warranty may not be claimed. A Techexchange limited 6-month warranty are sold with every demo product. In certain instances, generic packaging and accessories may be provided.

Refurbished smartphones are equivalent to brand new devices, reconditioned to 'Factory New' states. Complete with a brand new body, including lcd screen, back and front chassis. These devices are fully tested and quality checked to guaranteed to function as new. Packaging may be provided in a customised box with high quality charging cable and usb 2 pin wall plug. A Supplier warranty between 3 and 12 months are sold with every refurbished product. These products are often referred to as CPO (Certified Pre-Owned) 

Techexchange will endeavor to ensure that all information regarding products on its website are accurate. If a product has been incorrectly described on the website, the customer may cancel the sale and return the Product for a full refund within 10 (ten) ordinary days.

Stock Availability

The stock of all Products displayed on Techexchange’s website is limited by the availability from its suppliers. Techexchange will endeavor to remove Products displayed as soon as stock of the Products is no longer available. Techexchange will not be responsible or liable for any damage whatsoever if Techexchange does not have stock of Products advertised, purchased or sold on the website.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. 

You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchases. If you have any doubts, please contact us before making any further purchase or use of any and all services on the website.

Shipping

Once the purchase price for the product has been paid by the customer to TechExchange, the product will be delivered to the customer via courier where agreed upon by TechExchange and according to the selection by the customer at checkout.

Products will be delivered to the customer nominated address on any Monday to Friday (excluding Public Holidays) between 08h00 (8:00 am) and 17h00 (5:00 pm) and no more than 7 days after the purchase price for the product has been paid in full.

There will be a delivery fee for all products under R1000 of R75.00 (seventy five rand) inclusive of VAT.

TechExchange shall only make deliveries within the Republic of South Africa and shall make no deliveries outside the Republic of South Africa whatsoever unless pre arranged with a director of TechExchange.

Confirmed order will take no less than 72 hours from receipt of payment. Regional and Outlying areas may be affected by delays in delivery due to third party courier services 

Not what you ordered

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us within seven days of delivery and we will collect the product from you at no charge. If the product is missing any accessories or parts or damaged in any way to the box or product, you will be required to follow the process set out under payment and returns. Once we have inspected the product and validated your return, we will at your choice deliver the correct product (if the correct product is available); refund you or credit your account with the purchase price of the product within 10 days of the return o.

Undeliverable packages

Occasionally packages are returned to us undeliverable.  Should this event take place, every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Your order will not be processed or shipped until we receive a confirmed order and full payment or confirmation of payment by either of the TechExchange payment providers.

Ownership Risk and Responsibility for Products

The customer will be responsible for the Product from the time that the Customer signs a delivery or collection note for the Product at which time the Product will be deemed to have been delivered to the Customer.

From the time that the Product is delivered to the Customer, the risk in and to the Product passes to the Customer and the Customer will be responsible for the product. For example: if the Product is damaged by the Customer or is lost or stolen after the customer signs the delivery note, the customer will be responsible for the lost, stolen or damaged Product. Ownership of the product will pass to the customer on the date of delivery whereby payment has been made in full.

Defective or Damaged Products

If a product is damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days via email to sales@techechange.co.za or logging a return on the Website. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

Techexchange will not be responsible for any damage caused by the customer failing or neglecting to follow the Product’s operating manual. Operating manuals for all devices sold can be found on their respective manufacturers websites or by contacting TechExchange for assistance.

Techexchange will not be responsible for physical damage, liquid damage or any misuse of the Product.

The following will NOT be regarded as defects and will not entitle you to a refund or replacement:

·       faults resulting from normal wear and tear;

·       damage arising from negligence, user abuse or incorrect usage of the product;

·       damage arising from electrical surges or water corrosion;

·       damage arising from a failure to adequately care for the product;

·       damage arising from unauthorized alterations or repairs to the product;

·       where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and

·       Demo products, may contain worn or damaged boxes and a device which may contain minor signs of use.

 

Special Conditions in respect of Cellular Products

All sim cards supplied by Techexchange to the customer are bound by the terms of service of the Network the card belongs to and in no way is TechExchange endorsing or responsible for the Network providers service capabilities. Sim Card purchases require customer to be Rica'd and a verification of ID and physical address will be requested from the customer in order to activate a sim card. Lost Data or out of bundle purchases will be for the responsibility of the customer.

Cellular products shall vary according to the package purchased. The customer shall be required to register the sim card in the customer’s name in terms of RICA (Act 70 of 2002) and Techexchange shall process the customer’s RICA registration on behalf of the customer.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 


Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website. 


We will use our reasonable endeavor’s to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Any transaction entered into prior to any particular modification or amendment of the terms and conditions will be dealt with in accordance with the terms and conditions as they were at the time that the transaction is concluded. The customer consents to TechExchange’s rights set out above.

Electronic communications

When the customer visits TechExchange’s website and when the customer sends Techexchange e-mails, the customer agrees that he or she is communicating with Techexchange electronically. The customer consents to receiving communications from TechExchange electronically. Such communication shall be either via e-mail or by posting notices on TechExchange’s website.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, assume no responsibility for errors or omissions in these contents.

TechExchange further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. TechExchange shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the TechExchange have been informed of the possibilities of such damages.

Techexchange Pty Ltd cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Privacy Privacy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

 

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. We will also not give your personal information to a third party without your consent, unless we are legally required to do so or you have been instructed to in terms of finance or credit approval.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the website, analyze trends, and improve the marketing of our services and products to you the customer.

We will keep a record of your personal information for the purpose it is intended. We will make every effort to make sure that your personal information is kept confidential and secure, by storing it on our secure servers.  We keep all recorded financial information strictly confidential. This means that we will not disclose this information to any third party that has no right or title to it. We take reasonable and necessary precautions to secure your transactions on our website - however, we cannot guarantee the confidentiality of your transactions. Using this website is entirely at your own risk.

Techexchange will not be held legally responsible for any personal information that you reveal to a third party, which has a link on the www.techexchange.co.za website. It's important that you refer to that third party's privacy policy before you reveal any of your personal information.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail to sales@techexchange.co.za

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. Techexchange may use your information for marketing purposes within Techexchange and may send you promotional material or information that may be of interest to you.

 Third Party Links


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1200 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence TechExchange will contact you via email and provide a revised shipping schedule.             

Refund/Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 10% handling fee. You are required to advise us in writing of your cancellation within 7 days of receiving your order and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 10 calendar days.

* Note:  Techexchange (PTY) Ltd recommends that you use The Courier Guy and Pargo services for all returns as it offers shipment tracking through a 24-hour customer service. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account